EVIDENCE //
The Service

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Milano office - the SERVICE
Argos and PrintFleet procedures
Commercial analysis - OSIB process

Smart KEYBOX is the international Marketing Service Center managing MPS Orders of OKI Customers. It works inside the OKI smartSUPPORT Area on behalf of local OPCOs and their final clients.                                                                                                                                                            

Starting its international activities in January 2013, SKB is an ongoing project following  the development of OKI SMART MDS strategy towards a global enhancement and standardization of consuming back-office operations.
The idea of outsourcing the Service derives from OSI Italian experience, widely tested  -just from the beginning of MPS business into the Italian marketing – through the consulting company KAOS.                                                                                                                                                                The initial challenge involved the outsourcing at KAOS of Spanish and English MPS orders : different ways to receive its, different ways to process its…  After a short trial period from September to December 2012, from January 2013 the service became SmartKEYBOX and went live with increasing orders volumes and incoming OSCOs and countries  (January : 3.400 orders managed – December : about 16.000).

 

 

At the end of 2013 SKB encopasses the management of OKI MPS Orders for these markets : Italy, Spain, UK, Portugal, Ireland, Portugal, for a monthly volume of about 16-17.000 orders and has scheduled a very short entry of France and Nordic Regions (Sweden, Norway, Finland, Denmark).
The head office of the Service is in Italy, in Milano, at KAOS company, and operatively the service works with two functional teams: one in Milano and one in Chișinău, Moldovian capital.

The SKB Portal is linked to OTMS, (OKI Ticketing Management System) the web tool through which the operators can receive, handle orders and track the relative tickets. Through the Portal the operators and the MPS OSCOSs' staff  can communicate and exchange experiences, best practices and statistics to improve continuously the service towards End Users.
Specifically through the Download Area the Operators and the OPCOs Referents can share Manuals,  procedures and useful tool to monitor the daily activities, country by country.

 

WHAT IS//